FAQs For App Users

Troubleshooting

Q. Why can I hear the songs, stories, and letter sounds, but not the other sound effects, such as the pencil sound in Flashing, the alien and human voices in Tracking, and the letters flipping over in Matching?

A. Go into the settings page of your iPad and make sure your Ringers and Alerts are turned on and that the volume level there is up high.


Q. Why aren’t I hearing any sounds at all?

A. As simple as it sounds, make sure your iPad has its sound switched on, and also make sure that you are not in Silence Mode. You can typically check your Silence Mode by taking your finger at the bottom of the iPad screen and sweeping the screen upward to reveal features such as Silence, Do Not Disturb, etc.


Q. I keep getting kicked off the app. Is there anything I can do about that?

A. There are several things. First, try completely closing down the Lively Letters app by double clicking the “dimple” on your iPad and flicking your open programs upward to close them. Re-open the Lively Letters app. If that doesn’t work, try rebooting your iPad by shutting it off and turning it back on. Still a problem? Try deleting your Lively Letters app from your iPad and then download it again from the App Store. (You won’t have to pay again!) Finally, if you’re still having problems, check to see if you need to update your iPad’s ios system, as that can make a huge difference in how it works with newer apps.


Q. How can I delete a student from my profile page?

A. We currently do not offer a way to delete a student’s records so if you need to revisit a student’s scores at a later time, they will be available to you. In the future we may have a way to hide some student records from view if you’d like.


Q. Can I monitor the progress of more than one student at a time?

A. Although you can use the app and play the activities with several students at once, the progress monitoring feature is meant to monitor only one student at a time.


Q. On the letter selections page, it looks like I can only select from 8-12 letters. Why is that?

A. You need to SCROLL. You can swipe the letters upward to reveal more letters that are listed below!


Ordering

Q. Do you offer discounts for schools?

A. We are taking part in Apple’s Volume Purchase Program for Schools. Taking advantage of that program, any school/district purchasing 20 or more apps will benefit from a 50% discount on the listed price.


Q. Why can’t I order this app on my iPhone?

A. As this app is only available for use on iPads, you are not able to purchase or view it on your iPhone. You are able to view and purchase the app on your computer, though, if you go to the App Store on iTunes. You will still have to be on your iPad to use the app, though!


Q. Will you be making this app available for iPhones and other tablets besides the iPad?

A. Hopefully, some day, but right now because of this app’s complexity, we are only offering it on the iPad.


Flashing

Q. When I select plain letters, why are all the icons there except the “book” icon for hearing the letter sound stories in English or Spanish?

A. Although all of the other feature icons are accessible with plain letters, the letter sound story icons are only present when the Lively Letters type of letters are selected, as the stories reference specific details in the pictures.


Q. How do I stop the letter sound story if I don’t want to hear the whole thing?

A. You can just press the “ear” icon to play the sound, and that will stop the story.


Q. Should I choose to work first with lowercase or uppercase letters?

A. In Lively Letters the initial focus is on lowercase letters for best carryover to improve phonemic awareness, reading, and spelling, especially for struggling students. For non-struggling students, working with uppercase letters before or while working on lowercase is not as much of an issue.


Q. I noticed that in the uppercase letter selections, you have a “Q,” as well as “QU.” Which should I use?

A. We gave you both options to select from, with separate stories, because some teachers prefer to teach the letter “Q” alone. Others prefer to teach it with the “U,” to match the lowercase “qu.”


Q. When selecting plain uppercase letters, there is a “C,” and there is also a “C” with what looks like an upside down “v.” What is that?

A. That upside down “v” represents the picture of the rock that is in the Lively Letters story for both lowercase and uppercase hard and soft “C.”


Tracking

Q. Can you give me an example of how I would make one letter or sound change at a time?

A. Here’s an example of a word chain, where each word is different by one letter or sound. This list includes real and nonsense words: “rat, bat, bit, dit, dig, dog, log, mog…”


Matching

Q. What letters should I choose when playing the Matching Game?

A. Chose the letters that the student has been using already in the Flashing Activity.




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